At Kirli, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns & Refunds
You may return your item(s) for a refund under the following conditions:

• The item(s) are returned within 14 days of purchase.
• The item(s) are unused and in their original packaging.
• The item(s) are in a resalable condition.

Unfortunately, we are unable to accept returns if these criteria are not met.

What We Need
When returning your item(s), please provide:

• Your Order Number (found in your “Order Confirmation” email).
• Your Name and Email Address.

Refund Process
Once we receive your returned item(s), we will process your refund.

• Please allow 15 days for the money to be transferred back to the original bank account used for the purchase.
• Note: We are unable to process refunds to a different bank account.

Exchanges or Replacements
If your item(s) have a manufacturing defect, damage, or any other issue, we offer exchanges or replacements.

• Requests for exchanges or replacements must be made within 2 weeks of purchase.
• The item(s) will be inspected upon receipt to ensure eligibility.

To initiate an exchange or replacement, please contact us at info@kirli.com.au.

Additional Information

• Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or shipping error on our part.
• We recommend using a tracked shipping service to ensure your return reaches us safely.

If you have any questions or need assistance, don’t hesitate to reach out. Your satisfaction is our top priority!